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TVA Rules and Regulations




  1. Application for Service.  Each prospective Member desiring electric service may be required to sign Distributor’s standard form and application for service or contract before service is supplied by the Distributor.


  1. Deposit.  A deposit or suitable guarantee approximately equal to twice the average monthly bill may be required of any Member before electric service is supplied.  Upon termination of service, deposit may be applied by Distributor against unpaid bills of Member, and if any balance remains after such application is made, said balance shall be refunded to Member.  Additional information can be found in Policy No. 16.


  1. Point of Delivery.  The point of delivery is the point, as designated by Distributor, on Member’s premises where current is to be delivered to building or premises.  All wiring and equipment beyond this point of delivery shall be provided and maintained by Member at no expense to Distributor. 


  1. Member’s Wiring-Standards.  All wiring of Member must conform to Distributor’s requirements and accepted modern standards, as exemplified by the requirements of the National Electric Safety Code and the National Electric Code.


  1. Inspections.  Distributor shall have the right, but shall not be obligated, to inspect any installation before electricity is introduced or at any later time, and reserves the right to reject any wiring or appliances not in accordance with Distributor’s standards, but such inspection or failure to inspect or reject shall not render Distributor liable or responsible for any loss or damage resulting from defects in the installation, wiring, or appliances, or from violation of Distributor’s rules, or from accidents which may occur upon Member’s premises. 


  1. Underground Service Lines.  Members desiring underground service lines from Distributor’s overhead system must bear the excess cost if the distance from the point of delivery, as determined by the Distributor, is exceeded by the Member.  Specifications and terms for such construction will be furnished by Distributor on request. 


  1. Member’s Responsibility for Distributor’s Property.  All meters, service connections, and other equipment furnished by Distributor shall be, and remain, the property of Distributor.  Member shall provide a space for and exercise proper care to protect the property of Distributor on its premises; and, in the event of loss or damage to Distributor’s property arising from neglect of Member to care for same, the cost of the necessary repairs or replacements shall be paid by Member. 


  1. Right of Access.  Distributor’s identified employee shall have access to Member’s premises at all reasonable times for the purpose of reading meters, testing, repairing, removing, or exchanging any or all equipment belonging to Distributor. 


  1. Billing.  Bill will be rendered monthly and shall be paid within fifteen (15) days from date of bill at the office of the Distributor.  Failure to receive bill will not release Member from payment obligation.  Should bills not be paid as above, Distributor may at any time thereafter, upon five (5) days’ written notice to Member, discontinue service. 


Bills paid on or before the final date of payment shall be payable at the net rates, but thereafter the gross rates which shall not exceed 5% of the unpaid portion of the bill shall apply, as provided in the Schedule of Rates and Charges.  Should the final date for payment of the bill at the net rates fall on a Sunday or holiday, the business day next following the final date will be held as a day of grace for delivery of payment. 


  1.  TVA Complaint Resolution Process – In the case of billing disputes or other service issues, the

customer is expected to resolve the dispute by notifying and working with the Distributor.  If the dispute is not resolved, the Distributor will provide the customer with information regarding TVA’s Complaint Resolution Process.  Customers will be informed about the availability of the TVA Complaint Resolution Process upon application for service, at any time upon request, and through information provided on the Distributor’s website or other technological means of communication, if available.


  1. Discontinuance of Service by Distributor.  Distributor may refuse to connect or may discontinue service for the violation of any of its Rules and Regulations, or for violation of any of the provisions of the Schedule of Rates and Charges, or of the application of Member or contract with Member.  Distributor may discontinue service to Member for the theft of service or the appearance of current theft devices on the premises of Member.  The discontinuance of service by Distributor for any causes as stated in this rule does not release Member from his obligation to Distributor for the payment of minimum bills as specified in application of Member or contract with Member.  Additional information can be found in Policy Number 28 - Weather Disconnection, Policy Number 8 – Members-Owners on Medical Needs List and Policy Number 9 – Discontinuance of Service.


  1. Reconnection Charge.  Whenever service has been discontinued by Distributor, as provided above, or a trip is made for the purpose of discontinuing service, a charge of not less than Thirty Five Dollars ($35.00) may be collected by Distributor before service is restored. 


  1. Termination of Contract by Member.  Members who have fulfilled their contract terms and wish to discontinue service must give at least three (3) days’ written notice to that effect, unless contract specifies otherwise.  Notice to discontinue service prior to expiration of contract term will not relieve Member from any minimum or guaranteed payment under any contract or rate.


  1. Service Charges for Temporary Service.  Members requiring electric service on a temporary basis may be required by Distributor to pay all costs for connection and disconnection incidental to the supplying and removing of service.  This rule applies to circuses, carnivals, fairs, temporary construction, and the like. 


  1. Interruption of Service.  Distributor will use reasonable diligence in supplying electric service, but shall not be liable for breach of contract in the event of, or for loss, injury, or damage to persons or property resulting from, interruptions in service, excessive or inadequate voltage, single-phasing, or otherwise unsatisfactory services, whether or not caused by negligence. 


  1. Shortage of Electricity.  In the event of an emergency or other condition causing a shortage in the amount of electricity for Distributor to meet the demand on its system.  Distributor may, by an allocation deemed equitable by Distributor, fix the amount of electricity to be made available for use by Member and/or may otherwise restrict the time during which Member may make use of electricity and the uses which Member may make of electricity.  If such actions become necessary, Member may request a variance because of unusual circumstances including matters adversely affecting the public health, safety, and welfare.  If the Member fails to comply with such allocation or restriction, Distributor may take such remedial action as it deems appropriate under the circumstances including temporarily disconnecting electric service and charging additional amounts because of the excess use of electricity.  The provisions of the Section entitled Interruption of Service of this Schedule of Rules and Regulations are applicable to any such allocation or restriction.


  1. Voltage Fluctuations Caused by Member.  Electric service must not be used in such a manner as to cause unusual fluctuations or disturbances to Distributor’s system.  Distributor may require Member, at his own expense, to install suitable apparatus which will reasonably limit such fluctuations. 


  1. Additional Load.  The service connection, transformers, meters, and equipment supplied by Distributor for each Member have definite capacity, and no addition to the equipment or load connected thereto will be allowed except by consent of Distributor.  Failure to give notice of additions or changes in load, and to obtain Distributor’s consent for same, shall render Member liable for any damage to any of Distributor’s lines or equipment caused by the additional or changed installation. 


  1. Standby and Resale Service.  All purchased electric service (other than emergency or standby service) used on the premises of Member shall be supplied exclusively by Distributor, and Member shall not, directly or indirectly, sell with the exception of renewables as directed by TVA, sublet, assign, or otherwise dispose of the electric service or any part thereof. 


  1. Notice of Trouble.  Member shall notify Distributor immediately should the service be unsatisfactory for any reason, or should there be any defect, trouble, or accidents affecting the supply of electricity.  Such notices, if verbal, should be confined in writing. 


  1. Non Standard Service.  Member shall pay the cost of any special installation necessary to meet his peculiar requirements for service at other than standard voltages or for the supply of closer voltage regulation than required by standard practice.


  1. Meter Tests.  Distributor will, at its own expense, make periodical tests and inspections of its meters in order to maintain a high standard of accuracy.  Distributor will make additional tests or inspections of its meters at the request of Member.  If tests made at Member’s request show that the meter is accurate within two percent (2%), slow or fast, no adjustment will be made in Member’s bill, and the testing charge of Fifty Dollars ($50.00) per meter will be paid by Member.  In case the test shows meter to be in excess of two percent (2%) fast or slow, an adjustment shall be made in Member’s bill over a period of not over thirty (30) days prior to date of such test, and cost of making test shall be borne by Distributor. 


  1. Relocation of Outdoor Lighting Facilities.  Distributor shall, at the request of Member, relocate or change existing Distributor-owned equipment.  Member shall reimburse Distributor for such changes at actual cost including appropriate overheads. 


  1. Billing Adjusted to Standard Periods.  The demand charges and the blocks in the energy charges set forth in the rate schedules are based on billing periods of approximately one month.  In the case of the first billing of new accounts (temporary service, cotton gins, and other seasonal members excepted) and final billings of all accounts (temporary services excepted) where the period covered by the billing involves fractions of a month, the demand charges and the blocks of the energy charge will be adjusted to a basis proportionate with the period of time during which service is extended. 


  1. Scope.  This Schedule of Rules and Regulations is a part of all contracts for receiving electric service from Distributor, and is based upon contract, agreements, signed applications, or otherwise.  A copy of this schedule, together with a copy of Distributor’s Schedule of Rates and Charges, shall be kept open to inspection at the offices of Distributor.  A copy of this schedule, together with a copy of Distributor’s Schedule of Rates and Charges, shall be provided upon application for service, kept open to inspection at the offices of Distributor, and provided on the website,  Pennyrile will make available to members their applicable energy consumption data for the most recent 12-month period, upon request and on the member portal.


  1. Revisions.  These Rules and Regulations may be revised, amended, supplemented, or otherwise changed from time to time, without notice.  Such changes, when effective, shall have the same force as the present Rules and Regulations. 


  1. Conflict.  In case of conflict between any provision of any rate schedule and the Schedule of Rules and Regulations, the rate schedule shall apply. 
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